Frequently Asked Questions
General Inquiries
We greatly value your business and trust in skinbetter science; and as always, we welcome your comments and suggestions regarding our products and any aspect of your skinbetter science experience. Please contact our Account Concierge Team or call us at 800.538.5600.
skinbetter science products are available only through Authorized Physician Partners. If you are interested in purchasing our products, please locate an Authorized Physician Partner .
We believe patients can expect the best outcomes by working with a physician and require all purchases to be made through one of our authorized physician practices. For your convenience, each authorized account has an exclusive skinbetter science online store where you can order refills to be delivered directly to your door. You can access your physician’s online store by visiting Find-A-Professional and entering your zip code and the practice or physician name, click the Register to Buy button and register to shop.
We are looking for only exceptional talent – people who believe in building strong partnerships, are not afraid of challenge and have an entrepreneurial spirit. We are passionate about our business and seek those who share our passion and work ethic. Please submit an application.
Brand Questions
Cutting-edge science is the principal driving force behind skinbetter science formulations. Our team of aesthetic experts has a profound understanding of skin aging and what it takes to help defy the effects of time. Two exclusive groundbreaking technologies set skinbetter science products apart from other skincare lines. Revolutionary InterFuse® technology delivers skin improving ingredients to where they are needed, faster and deeper, with pinpoint precision. AlphaRet®, a unique combination of an AHA and a retinoid to maximize skin rejuvenation with little-to-no irritation. The result is radiant, youthful skin reflecting the beauty of science.
The ingredients for each of our products are featured on their individual product pages. Click on the tab that says “Ingredients.”
Our online store is available only for customers who have previously purchased skinbetter science products from an authorized physician provider. These physicians are uniquely empowered to grant access to our online store. To locate an authorized provider, please click here.
Product
No, skinbetter science does not test, and has never tested any of its products on animals.
While skinbetter science stands by the integrity and safety of ALL our products, we recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.
If you are using any skincare product for the first time, we suggest you test a small amount on the inside of your arm or underneath the angle of your jaw line to eliminate the possibility of an allergic reaction or individual sensitivity. Allow at least 24 hours to pass. If no reaction has occurred, the product should be safe for you to use.
In battling the signs of aging, it’s important to incorporate creams that include peptides in order to help encourage the skin to rebuild lost collagen. Collagen makes up 75% of the skin and is crucial for the appearance of youthfulness.
Please see our recommended order of application below.
Account
You must register with a skinbetter Authorized Physician Partner to shop and buy on skinbetter.com. Locate your physician at Find-A-Professional and register by clicking the Register to Buy button.
To unsubscribe, scroll all the way down to the bottom of the email and look for the “Unsubscribe” link. Click the link to unsubscribe from future communications from skinbetter.com.
Yes. Simply click here or log into your account and click “Change Provider” from the navigational menu on the left. From there, search by name or zip code to change your provider.
Ordering
To place an order, you must first register with your skinbetter Authorized Physician Partner. To locate and register a skinbetter Authorized Physician Partner, search for your provider (or find one near you) at Find-A-Professional, click the Register to Buy button associated with your chosen provider and register to shop in their skinbetter online store.
If you currently have an account with skinbetter science and are having issues placing an order, please contact our Account Concierge Team or call 800.538.5600. We will be happy to assist you with your order.
Once your order has shipped, you will receive an email with tracking information. Most orders are processed within 24 hours and shipped according to your shipping selection.
Our standard shipping method arrives between 4 to 7 business days from the day of shipment, depending on the customer’s location.
If you have already placed your order and need to cancel or change it, please contact our Account Concierge Team or call 800.538.5600.
We provide a flat rate of $5.99 for standard shipping for orders less than $99. Orders $99 or greater ship FREE! Our standard shipping method typically arrives between 4 to 7 business days from the day of shipment, depending on the customer’s location.
If you would like your order expedited, we offer other options. The actual shipping cost for these options will vary depending on the destination and weight of shipment. Those shipping rates will be provided upon checkout.
Simply contact our Account Concierge Team or call 800.538.5600, and we will be happy to assist you.
We strive to exceed the expectations of our customers with the products and service we provide. We stand behind our products and are committed to providing our customers with the most effective and highest quality professional skincare products on the market. If the product you purchased did not meet your expectations, please feel free to contact our Account Concierge Team or call 800.538.5600 during business hours. Please review our Return Policy at any time.
We take pride and care in providing an outstanding customer experience during the time it takes for the product to reaches you. In the event that there is damage to your product during shipment, we apologize for the inconvenience and will work to correct the situation promptly. In order to facilitate the return or exchange process, please contact our Account Concierge Team or call 800.538.5600.
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