Frequently Asked Questions

General Inquiries

Comments & Suggestions

We greatly value your business and trust in skinbetter science; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your skinbetter science experience. We invite your feedback so that we may know how we are doing and what we can do to ensure that we are providing the highest-quality products and services that we can. To share your thoughts with us, please contact our Account Concierge Team (ACT). We thank you for your time.

Authorized Retailers

skinbetter science products are available only through Authorized Physician Partners. If you are interested in purchasing our products, please locate an Authorized Physician Partner .

Purchase at skinbetter.com

Our online store is available only for customers who have previously purchased skinbetter science products from an authorized medical provider. These physicians are uniquely empowered to grant access to our online store. To locate an authorized provider, please click here.

Technical Difficulties

For technical difficulties to do with our website, please contact our Account Concierge Team (ACT) or call us at 800.538.5600.

Career Opportunities

We are looking for only exceptional talent - people who believe in building strong partnerships, are not afraid of challenge and have an entrepreneurial spirit. We are passionate about our business and seek those who share our passion and work ethic. Please submit an application.

Brand Questions

How are skinbetter science products different from other skincare lines?

Cutting edge science is the principal driving force behind skinbetter science formulations. Our team of aesthetic experts has a profound understanding of skin aging and what it takes to help defy the effects of time. Two exclusive groundbreaking technologies set skinbetter science products apart from other skincare lines. Revolutionary Interfuse™ technology delivers skin improving ingredients to where they are needed, faster and deeper, with pinpoint precision. AlphaRet ®, a powerhouse de-aging retinoid technology, offers maximum skin rejuvenation with little to no irritation. The result is radiant, youthful skin reflecting the beauty of science.

How soon will I start seeing results from using skinbetter science products?

With daily use, visible results can be seen in as little as 6-8 weeks. Individual results may vary.

Can I use these products if I have Rosacea, Psoriasis or Eczema?

We recommend consulting with your physician before using skinbetter science products on compromised skin. It may be useful to take skinbetter science's product ingredient lists with you when discussing this with your physician.

Where can product ingredient information be found?

The ingredients for each of our products are featured on their individual product pages. Click on the tab that says “Ingredients.”

Do I need a Physician Code to purchase skinbetter science products?

Our online store is available only for customers who have previously purchased skinbetter science products from an authorized medical provider. These physicians are uniquely empowered to grant access to our online store. To locate an authorized provider, please click here.

Product

How can I be sure skinbetter science products are effective?

skinbetter science begins with basic scientific research on the causes of aging skin and other skin conditions. This research identifies specific ingredients and their unique contribution to healthy, vibrant skin. When these proven ingredients are combined in a skinbetter science formulation, only the finest, pharmaceutical grade ingredients are used. Each product is carefully formulated with unique carrier elements which help transfer the benefits of key ingredients directly to the skin in proper proportion. All of our products are tested for effectiveness, safety and stability.

Are skinbetter science products tested on animals?

No, skinbetter science does not test, and has never tested on animals, and skinbetter science formulas do not contain animal by-products of any kind.

Can I use skinbetter science products if I am pregnant or nursing?

While skinbetter science stands by the integrity and safety of ALL our products, we recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.

Are skinbetter science products safe to use on sensitive skin?

If you are using any skincare product for the first time, we suggest you test a small amount on the inside of your arm or underneath the angle of your jaw line to eliminate the possibility of an allergic reaction or individual sensitivity. Allow at least 24 hours to pass. If no reaction has occurred, the product should be safe for you to use.

How do peptides help in the anti-aging process?

In battling the signs of aging, it’s important to incorporate creams that include peptides in order to help encourage the skin to rebuild lost collagen. Collagen makes up 75% of the skin and is crucial for the appearance of youthfulness.

Account

How do I become a member of skinbetter.com?

Our products are available only through specialized physicians. If you are interested in purchasing our products, please click here to locate an authorized provider near you.

What if I have signed up to receive emails and I have not received them?

For assistance please contact our Account Concierge Team (ACT) or call 800.538.5600.

How do I unsubscribe from skinbetter science emails?

To unsubscribe, scroll all the way down to the bottom of the email and look for the “Unsubscribe” link. Click the link to unsubscribe from future communications from skinbetter.com.

Ordering

How do I place an order?

First, visit one of our physician partners for an in-office consultation. You can find the nearest physician partner by clicking here. During your visit, a physician partner will review your needs and concerns. You can purchase skinbetter science products directly following your consultation. After visiting your provider you will also be given access to the online store. The authorized partner will send you a link via email or text message to allow you to create your online account with skinbetter.com. Once you have registered with the online ordering system, you will be able to re-order skinbetter science products at your convenience.

What if I am having problems placing an order online?

If you currently have an account with skinbetter science and are having issues placing an order, please contact our Account Concierge Team (ACT) or call 800.538.5600. We will be happy to assist you with your order.

How can I track my order?

Once your order has shipped, you will receive an email with tracking information. Most orders are processed within 24 hours and shipped according to your shipping selection.

When will I receive my order?

Our free standard shipping method arrives between 4 to 7 business days from the day of shipment, depending on the customer's location.

How can I change or cancel my order after it has been submitted?

If you have already placed your order and need to cancel or change it, please contact our Account Concierge Team (ACT) or call 800.538.5600.

What are the shipping costs?

We provide free standard shipping on all orders. Our free standard shipping method typically arrives between 4 to 7 business days from the day of shipment, depending on the customer's location.

If you would like your order expedited, we offer other options. The actual shipping cost for these options will vary depending on the destination and weight of shipment. Those shipping rates will be provided upon checkout.

What should I do if there is a shipping error on my order?

Simply contact our Account Concierge Team (ACT) or call 800.538.5600, and we will be happy to assist you.

What is the process to return a product?

We strive to exceed the expectations of our customers with the products and service we provide. We stand behind our products and are committed to providing our customers with the most effective and highest quality professional skincare products on the market. If the product you purchased did not meet your expectations, please feel free to contact our Account Concierge Team (ACT) or call 800.538.5600 during business hours. Please review our Return Policy at any time.

What if my product was received damaged - what should I do?

We take pride and care in providing an outstanding customer experience during the time it takes for the product to reaches you. In the event that there is damage to your product during shipment, we apologize for the inconvenience and will work to correct the situation promptly. In order to facilitate the return or exchange process, please contact our Account Concierge Team (ACT) or call 800.538.5600.