Privacy | skinbetter science®

Online Privacy Policy

Skinbetter Science, LLC, together with its affiliated companies, (“us”, “we”, “our” or “Company”), is committed to respecting your privacy.

Our privacy policy (“Privacy Policy”) summarizes what personal information we collect when you use any website operated by or on our behalf (each, a “Website”), and how we use and disclose this information. This Privacy Policy also describes other important topics relating to your privacy.

TERMS OF SERVICE

This Privacy Policy should be read in conjunction with our Terms os Service, which establishes the use, disclaimers, and limitations of liability governing the use of our Website.

YOUR CONSENT

By accessing or otherwise using a Website, you signify your consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not access or use our Website(s). We reserve the right to modify this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy in our Website(s) and will indicate at the top of this page the date this Privacy Policy was last amended. To the fullest extent permitted by applicable law, your continued access to and/or use of any Website after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the terms of this Privacy Policy, as revised. Please periodically review this Privacy Policy so that you know what personal information we collect, how we use it, and with whom we may share it.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal information is information about an identifiable individual, such as your name, address, telephone number, email address, or payment information (“Personal Information”). We collect Personal Information when you voluntarily provide it through a Website, or when you provide it to us through other means. For example, we may collect Personal Information when you:

provide us with information on our Website;
create an account;
use a Website to make a purchase; or
otherwise provide us with Personal Information.

The Personal Information we may collect may include:

when you create an account, your first and last name; contact information, such as your address, telephone number, or email address; your age; and your selected home location for your account;
if you choose to make a purchase, your payment information; and
any other Personal Information that you voluntarily choose to submit to us or to a Website.

WHAT OTHER INFORMATION DO WE COLLECT?

When you visit a Website, we may collect information that is automatically sent to us by your web browser or your Internet service provider. This information may include your domain name, and your numerical IP address. We may also collect other general information (such as the type of browser you use, which pages you view, and the files you request). We use this information to better understand how visitors use our Website(s), and to improve our Website(s) to better meet your needs. We use this information in the aggregate, and do not link it to your Personal Information. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our Site, place an order, subscribe to our mailing list, respond to a survey, or fill out a form.

Our collection of information is made with your specific knowledge and consent. You may visit and browse the Site without providing personally identifiable information. However, this may limit your ability to receive certain features, products, or services from us.

Automatic Collection
Our servers automatically recognize visitors’ domain names and IP addresses (the number assigned to computers on the Internet). No personal information about you is revealed in this process. The Site may also gather anonymous aggregate “traffic data” that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.

Contests, Surveys and Promotions
From time to time we may offer you the opportunity to participate in a contest, giveaway, or other promotion or ask you to contribute a review, rating, or other response. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for those contests, giveaways, or promotions.

HOW DO WE USE YOUR INFORMATION?

Personal Information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or for other purposes that are disclosed to you and to which you consent. For example, we may use or disclose your Personal Information to:

operate a Website in accordance with its terms and conditions;
analyze Site usage and make improvements in order to better serve you;
fulfill your requests and orders for certain products and services;
verify your identity and communicate with you about your requests and orders;
send periodic emails regarding your order or other product, services, or updates;
administer a contest, promotion, survey, or other Site feature;
conduct market research and project planning, troubleshoot problems or detect and protecting against error, fraud or other criminal activity;
your skinbetter science authorized physician provider (“Provider”), if you register to create a skinbetter science account with or without an accompanying purchase of skinbetter science products;
third-party contractors that provide services to us and are bound by these same privacy restrictions;
enforce our Terms of Service; and
carry out any other purpose permitted or required by law.

When registering an account or purchasing a product on skinbetter.com you will be required to choose a Provider or, if you do not have a Provider, we will automatically assign one to you based on your location. We may share your Personal Information with your Provider so that they can assist you with product guidance or offer skinbetter science products or other services or products to you. We recommend that you read the Provider privacy policies so you can understand the manner in which they will handle your Personal Information. If you do not wish for your information to be shared with your Provider, please refrain from registering your account with us. If you wish to opt-out from further disclosures, please contact us via the methods provided at the end of this Privacy Policy.

We may also use, or disclose to third parties, your Personal Information if we have reason to believe that using or disclosing such information is necessary to (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter, for example, if we are subject to a subpoena or a court order, or if the information is requested by the police or another law enforcement entity; or (iv) protect our rights, safety, or property. We may transfer your Personal Information to third party service providers that assist us with carrying out these purposes. For example, we use third party service providers to facilitate payments, and we may use a data processing contractor to operate computer systems on our behalf. When Personal Information is transferred to such a third party service provider, that party will be contractually bound to use such Personal Information only to carry out the services we have requested, and to provide protection for the Personal Information.

Anonymous Information
We use anonymous information for internal business and marketing purposes and to help analyze our Site traffic. In addition, we may use anonymous IP addresses to help diagnose problems with our server or to administer our Site. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis. Your personal information will not be detailed in this aggregate data.

User Content Terms & Conditions

These User Content Terms and Conditions, together with our Privacy Policy (including our California Consumer Privacy Policy) and website Terms of Service, apply if you share and/or provide us with your photo, video, testimonial, or any other content that you submit to our sites, social pages, or promotions, or that you authorize us to use if you opt-in or respond “yes” to a request by us to re-use your content (collectively “User Content”).

Note, we do not claim ownership over User Content. You retain all intellectual property rights in and to User Content you post, upload, or otherwise make available, including any copyrights in your photos and videos. Skinbetter science does not claim ownership in User Content.
However, by agreeing to these Terms and Conditions you consent to Skinbetter Science, LLC, together with our parent company, other affiliated companies, and third-party providers (collectively “skinbetter science”) using your User Content and you also provide us with certain assurances that User Content is appropriate for use.

You grant skinbetter science a worldwide, royalty-free, non-exclusive, non-revocable, and transferable license to use your photo(s) video(s), testimonial(s), likeness and/or other content you provide to skinbetter science either online, such as but not limited through skinbetter science website or social media platforms that we manage (such as, but not limited to our accounts at Facebook and/or Instagram platforms). For avoidance of doubt, you understand that User Content also includes “hashtag” with #skinbetter or that you “hashtag” with a term including skinbetter science product or campaign hashtag (together with your social media handle, username, profile picture, location, and other information that you may have included with other User Content). More simply put: if you post User Content, we can show it to people and others can save it. Don’t post or share with us any User Content you do not wish to be shared by us with others.

You also acknowledge and agree that skinbetter science can download, save, store, use, reproduce, modify, delete in its entirety, adapt, publish, translate, display, perform, and distribute your User Content, and create derivative works from your User Content in any manner for any media in its sole discretion including if such User Content includes a photograph of persons using such photographs, derivative works created from such photographs, and the likeness of any persons included in such photographs.

You also represent and warrant that you own all rights in and to User Content and that you have permission from any person(s) appearing in User Content to grant the rights herein and that our use of such User Content will not violate any rights or cause injury to any other person or entity or violate any law or third-party legal rights.

The User Content is a true and accurate expression of your honest belief based on your own personal use and experience with skinbetter science products and that you will disclose receipt of any free product or incentives in exchange for providing User Content.

You hereby release, discharge, and agree to hold skinbetter science and any person acting on its behalf harmless from any liability related in any way with the User Content.

You acknowledge that by submitting User Content to skinbetter science, you are agreeing to skinbetter science’s Privacy Policy (including our California Consumer Privacy Policy), our website Terms of Service and the terms and use of User Content, which means that my personal information may be stored and transferred to or made accessible all over the world and may be shared with affiliates and third parties working with skinbetter science or on skinbetter science’s behalf.

HOW DO WE PROTECT YOUR INFORMATION?

The security of your Personal Information is important to us. We take measures to help protect your Personal Information by maintaining physical, organizational, and technological safeguards intended to help protect against unauthorized use, disclosure, or access. Personal Information be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above.

Your Personal Information is contained behind secured networks and is accessible only by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Our Website is scanned on a regular basis for security holes, malware, and known vulnerabilities in order to make your visit to our Site as safe as possible.

Although we have taken measures to help protect our Website(s), computer systems, and any Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration, or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. All third parties that obtain Personal Information from us (e.g., service providers that perform functions on our behalf) are required to protect your confidentiality and Personal Information in a manner consistent with this policy, and/or as required by law. Some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the Personal Information.

HOW DO WE GET YOUR CONSENT?

When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your Personal Information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

HOW DO YOU WITHDRAW YOUR CONSENT?

If you change your mind after you opt in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us via the methods provided at the end of this Privacy Policy.

DO WE USE “COOKIES”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Along with third-party vendors, such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our Website.

We use cookies to:

understand and save your preferences for future visits;
determine if the current visitor has password access;
allow Google to track who visits the Site and from where; and
compile aggregate data about Site traffic and Site interaction in order to offer better Site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Safari, Firefox and/or Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you Disable Cookies In Your Browser:
If you disable cookies some site features as listed above may no longer work. These features are intended to make your site experience more efficient and enjoyable.

PIXEL TAGS OR WEB BEACONS

We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email to indicate that a page or email has been viewed or to tell your browser to get content from another server.

THIRD PARTY DISCLOSURE

As a general policy, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as indicated in this policy or unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

In general, the third-party providers used by us will only collect, use and disclose your information only to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as (i) payment gateways and other payment transaction processors; and/or (ii) your Provider, have their own privacy policies in respect to the information we provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your Personal Information.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your Personal Information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party Website or application, you are no longer governed by this Privacy Policy or our Website’s Terms of Service.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

When you click on links on our store, they may direct you away from our Site.

We may also interact with you on third party sites where we post content or invite your feedback, such as Facebook^®, Twitter^®, YouTube^®, Pinterest^® etc. and other related social sites. We are not responsible for the content or privacy practices on any websites other than our Site, including any websites that link to or from our Site, and we encourage you to read their privacy statements.

We do not include or offer third party products or services on our Website.

THIRD PARTY TRACKING

As a matter of transparency, we’re also disclosing information about a third parties ability to acquire and track information about you through our Site.

Interest-Based Advertising
Third party vendors, including Google, use cookies to serve ads. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet.

Google’s requirements for advertisers are contained within their Advertising Policies page. They are put in place to provide a positive experience for users.

We have implemented the following: Remarketing with Google AdSense; Google Display Network Impression Reporting; and Demographics and Interests Reporting.

Other Third Party Tracking
You can also visit the following sites to read their privacy policies and learn how they track individuals across the web: Google, Facebook, LinkedIn, Twitter, YouTube, Pinterest, Instagram

Google Analytics
Our Site uses Google Analytics to help us learn about who visits our site and what pages are being viewed. We have implemented demographics and interests reporting within Google Analytics.

Opting Out:
You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt-Out Browser add on.

BUSINESS TRANSFERS

We may share your Personal Information for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Site, personal information, usage and product purchase information, and any other information that we have collected about the users of the Site may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at the Consumer Federation of California.

According to CalOPPA, we agree to the following:

users can visit our Site anonymously;
once this privacy policy is created, we will add a link to it on our home page, or at a minimum on the first significant page after entering our Website;
our Privacy Policy link includes the word ‘Privacy’, and can easily be found on the page specified above;
users will be notified of any privacy policy changes via the “last revised” date on our Privacy Policy page; and
users are able to change their Personal Information: by submitting a request via email, by calling us, or by logging in to their account.

HOW DOES OUR SITE HANDLE ‘DO NOT TRACK’ SIGNALS (DNT)?

We do not currently honor “do not track” issued by browsers or other third party sources.

DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING?

It’s also important to note that we allow third party behavioral tracking.

Age of Consent
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Children’s Online Privacy Protection Act (COPPA)
When it comes to the collection of Personal Information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

send information, and respond to inquiries and/or other requests or questions.
process orders and send information and updates pertaining to orders.
send you additional information related to your product and/or service.
market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to:

not use false or misleading subjects or email addresses;
identify the message as an advertisement in some reasonable way;
include the physical address of our business or Site headquarters;
monitor third party email marketing services for compliance, if one is used;
honor opt out/unsubscribe requests quickly; and
allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time and encourage you to check it each time you visit our Site for any updates or changes. Changes and clarifications will take effect immediately upon their posting on the Site, and the “last revised” date will be updated. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates.

CONTACTING US

We are always available to discuss your questions or concerns regarding all business matters, including product related questions, placing orders, or this Privacy Policy and our privacy practices. If you’d like to ask us a question, please do so via any of the following methods: our contact page, by phone, or using the mailing information provided below.

Skinbetter Science LLC
Attn: Customer Relations
3200 E Camelback Road, Suite 395
Phoenix, AZ 85018 USA

Phone: 800-538-5600
Last Revised: August 10, 2022